Please read these instructions carefully before sending files or payments and email us directly at if you have any questions.

All clients must complete and submit our standard legal agreement prior to us providing any password recovery.

After we receive your completed Legal Agreement, send the file(s) that require password recovery. If you are unsure which file(s) are required, please contact us by email at . If your file(s) are less than 4 MB, you may email them to us at . Please compress files using Winzip or Pkzip to help reduce file sizes. If you do not know how to use zip compression and need to use it, please contact us by email. You may send multiple files on separate emails as long as no single file is larger than 4 MB.

Larger files (over 4 MB.) may be sent to us on a CD or DVD.  Please contact us by email at or by phone at 919.863.4178 if this is the case.

Veteran Computer Services, Inc. does not expect payment prior to completion of our work. The price for our password recovery services are quoted individually based on format, size and complexity of recovery. Please do not make payments for our password recovery services through our secure on-line credit card payment system until we have confirmed with you that we have completed our work and recovered your passwords or data.

Once we have received your file(s) and standard legal agreement we will begin the recovery process. When your passwords or data have been recovered, we will forward an email letting you know that we have completed your request and you should now make your secure on-line credit card payment for the agreed amount.  After we receive confirmation of your payment, we will email your password(s) or recovered data, to you.  Please allow one business day for us to receive confirmation of payment and for us to send you your password(s) or recovered data.

After you have received your recovered passwords or data, we request that send us an email confirming successful opening of the file(s) or reading of your data. When we receive this final confirmation, we will remove all copies of your data or file(s) from our system.

Most files can be recovered within two business days and you should expect an email from us regarding the status of your work quickly. Files that require brute-force cracking, such as Word® and Excel® ’97/2000, AmiPro® and some Zip® files can take significantly longer (possibly 4-6 business days.) Absolute Word/Excel password recovery can take 5-7 business days.  PDF recovery can take up to 25 days.  Your patience is greatly appreciated.